KnowledgeTree 3 Commercial Per Incident Support

Per Incident Support provides you with direct access to our support staff and engineers via our online Customer Portal. We are able to provide support on installation, administration and general system usage issues. Click here to find out what you get with your Commercial Per Incident Support package.

 

Do you sell support subscriptions?

Support will be bundled with our certified commercial editions of KnowledgeTree. These will be released during Quarter 2 2006.

Do you provide Free Support?

We don't currently provide free support for KnowledgeTree. KnowledgeTree 3 Commercial Per Incident Support information may be found above.

We do however attempt to answer support-related questions on the KnowledgeTree community forums at http://forum.ktdms.com/.

Do you provide any Documentation?

Guides for KnowledgeTree 3.0 are now available

• (pdf)
• (pdf)
  

How do I install KnowledgeTree 3.0?

These instructions cover installing from distribution packages and not using the Windows Installer. The Windows Installer vastly simplifies the installation process for Microsoft Windows system administrators. The Windows Installer is available from the Download Page.

If you are installing from the UNIX/Linux or Windows packages please note the following:

• Ensure that the platform you intend on installing KnowledgeTree 3.0 on meets the minimum platform requirements available here.
  
• Ensure that you are familiar with the installation instructions provided in the DOCS folder of KnowledgeTree package.
• Please download and read the KnowledgeTree 3.0 Installation and
  

It doesn't work, what do you suggest?

Our community forums are a good place to ask questions about installing, configuring or using KnowledgeTree. Our developers, along with other members of the open source community and our partner network, will endeavour to answer your questions.

Click on the link below to access the forums:
http://forum.ktdms.com/

You can report bugs in the open source KnowledgeTree server software by accessing our online ticketing system. The ticketing system will also provide feedback on the status of the issue. You may view issues reported by other people and search the system to determine if your issue has already been reported.

Click on the link below to access the ticketing system:
http://support.ktdms.com/